About NCI


3 Friends + 3 cocktails + 1 napkin = the National Credentialing Institute

Picture it... three friends in a bar enjoying an afternoon libation, talking about our interactions with various clients in the nonprofit sector.  Our friends and clients that are association professionals, chamber of commerce professionals and professionals that work in nonprofit organizations around the globe all want to be the very best that they can be.  They want and need professional development education but have a million things going on every day and don't have time schedule it into their very busy day.  So it gets put on back burner.  Trade associations often hire from industry, bring in an Executive Director that knows a ton about the industry and may have been super involved on committees, but doesn't have experience leading an association.  Financial management and strategic planning???  A rural chamber of commerce that hires a member as their next Executive Director because they don't have the funds to bring in someone with experience.  Membership growth and engagement, sponsors and fundraising??  A group of wonderful people that have the best idea to help their community start a nonprofit organization but don't know about organizational structure and goverance.  We grabbed a pen and a napkin and starting to brainstorm.

A new professional was going to need the very basics from day one, something that they can learn quickly, while jumping into their new role with both feet... 101 classes in 30 minutes or less, at their desk.  A new Membership Development person could use a Micro-Credential in Membership Growth, Engagement and Retention but didn't necessarily need a Governance Credential... let's separate them out.  A newly elected Treasurer of a Board of Directors (clearly missed a meeting and got volu-told) has never read a nonprofit financial statement in their life.  We need to teach them all!!  And fit these classes into their very busy lives.

There currently isn’t an efficient way to grow the modern day nonprofit professional or volunteer leader. Our goal is to grow professionals with an array of knowledge and proven skills through Micro-Credentials. We believe that the only way to do this is through a career ladder of constant growth based on the foundation of continued core competencies… which we have developed. NCI is the difference between a job in nonprofit management and a career in non-profit management.

From the very basics to the Micro-Credential, we have got you covered.  Experience the Future of Learning.



Adrienne Segundo, IOM, Credentialing Specialist
Founder, NCI

Adrienne Segundo is chief operating officer and chairman of Limitless Association Solution Resource, her Littleton, Colorado-based credentialing management company. She has more than 19 years of experience in the association industry. Before launching Limitless, she served as director of credentialing and operations for the National Board of Surgical Technology and Surgical Assisting. Adrienne has extensive experience in exam development, ANSI ISO 17024 accreditation, NCCA accreditation, and advance credentialing and marketing of credentials. 

As a 2016 award winner for “Young and Aspiring Professional,” by Association Trends, as well as Chair of the Professional Development committee for the Colorado Society of Association Executives (CSAE), committee member for the American Society of Association Executives(ASAE) Professional Development Section Council and a committee member for the Florida Society of Association Executives (FSAE) Education committee.

She is a graduate of the U.S. Chamber of Commerce’s Institute for Organization Management program and holds the credentialing specialist certification from the Institute for Credentialing Excellence.

Adrienne and her husband Keith have two sons, James, 13, and Jonathan, 8 – who are die-hard fans of the New York Mets and the Florida State Seminoles.  When she’s not working, Adrienne enjoys, cooking, hiking, and planning her family’s next traveling adventure.



Dot Miller, CAE
Founder, NCI

Dot Miller has been a fixture in the Colorado business community for over a decade, and in that time she has demonstrated unparalleled passion and commitment for her work and her community.  Dot is the CEO of The Solution, a Founder of the National Credentialing Institute and serves on the Arvada City Council.

At the helm of The Solution, an association management company that will maximize the value and potential of member organizations while stimulating growth & engagement, Dot is fiercely loyal to her clients.  In her work with Executive Directors, she teamed up with a credentialing company and they created the National Credentialing Institute, an organization that is creating Micro-Credentials and Micro-Burst Learning for professionals in associations, chambers of commerce and nonprofits around the globe.

Prior to starting The Solution, Dot was the CEO of the Professional Independent Insurance Agents of Colorado and before that the President of the Arvada Chamber of Commerce.  Dot was a business owner herself for years before getting involved in the Chamber and Association worlds.  She is extremely passionate about helping businesses and membership organizations thrive.  She spends a great portion of her time working with Executive Directors, and Boards of Directors, across the country.

After owning a business that employed 30 teenagers, Dot founded a non-profit organization called the Jefferson County Business Education Alliance to help students become workforce ready; for this, she was Jefferson County Schools CTE Program's Business Person of the Year as well as Channel 7’s Everyday Hero award.

She co-founded the Arvada Vitality Alliance, a non-profit organization which seeks to raise funds from private entities to benefit the many non-profits that serve Arvada.  Dot currently serves on the Board of Directors for the Arvada Colts and the Blues & BBQ for Better Housing Foundation. 

Dot’s hard work and dedication have not gone unrecognized in the community—in the past few years, she has been honored with the Denver Business Journal’s Forty Under 40 Award and the Arvada Young Professionals Leadership Award, the Denver Post named her one of Tomorrow’s Most Influential Women in Colorado.  The Colorado Association of Commerce and Industry (CACI) awarded her the CEO of the Year.

Dot lives in Arvada, Colorado, with her husband Ranger and her dog Diesel.  Dot and Ranger were recently presented with the Image Award in Arvada for all they do for their community.



Keith Segundo
Founder, NCI 

Keith Segundo is chief executive officer and president of Limitless Association Solution Resource, his Littleton, the Colorado-based credentialing management company. He has more than 19 years of experience in the association industry. Keith is responsible for serving as the chief strategist for association non-dues growth. He provides audit and assessment processes for all business development activities as well as strategic development, implementation, and executive management for many of Limitless’ clients. His services specialize in niche areas of association growth to include but not limited to Membership, Non-Dues Revenue, Marketing, Accreditation Counseling and Certification/Certificate Program development.

Previous roles and responsibilities were as Chief Marketing Executive for Florida’s largest Association Management Company (Partners in Association Management), which includes but not limited to business development and executive management. Keith has also worked strategically with many state and national associations alike. He has extensive experience with volunteer and staff development.

As a 2015 award winner for “Young and Aspiring Professional”, by Association Trends as well as President-Elect of the Colorado Society of Association Executives (CSAE), and past Board member of the Tallahassee/Florida Society of Association Executives; Keith’s passion for association management is reflected in the success of all the clients and volunteer organizations he serves.


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