Membership and KPIs 101

This Introduction to Membership and KPIs will help New Executive Directors, Staff and Volunteer Board Members learn ways to grow their membership as well as how to engage and retain members.  We will also show you how to track Key Performance Indicators (KPI’s) so you understand what is working in your organization.  In this webinar, Association Executives, Chamber of Commerce Executives and Nonprofit Executives and their staff will learn:

  • Key Performance Indicators for membership growth and engagement
  • How to meet members’ needs
  • Talk about benefits, not just metrics
  • Provide value with events
  • Top 10 List for Member Retention




Dot Miller, CAE

CEO

Dot Miller is a Co-Founder of the National Credentialing Institute and the CEO of The Solution.

At the helm of The Solution, an association management company that will maximize the value and potential of member organizations while stimulating growth & engagement, Dot is fiercely loyal to her clients.  Prior to starting her company, Dot was the CEO of the Professional Independent Insurance Agents of Colorado and before that the President of the Arvada Chamber of Commerce.  Dot was a business owner herself for years before getting involved in the Chamber and Association worlds.  She is extremely passionate about helping businesses and membership organizations thrive.  She spends a great portion of her time working with Executive Directors, and Boards of Directors, across the country.  Dot holds the Certified Association Executive Designation.

https://www.linkedin.com/in/dot-miller-cae-258074120/

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Membership and KPIs 101
Recorded 05/07/2020
Recorded 05/07/2020 This Introduction to Membership Growth, Engagement and Retention will help New Executive Directors, Staff and Volunteer Board Members learn ways to grow their membership as well as how to engage and retain members. We will also show you how to track Key Performance Indicators (KPI’s) so you understand what is working in your organization. In this webinar, Association Executives, Chamber of Commerce Executives and Nonprofit Executives and their staff will learn: • Key Performance Indicators for membership growth and engagement • How to meet members’ needs • Talk about benefits, not just metrics • Provide value with events • Top 10 List for Member Retention

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